Consent Statement for the Use of Artificial Intelligence (AI) in Our Medical Practice

At Masterton Medical, we are committed to providing you with the best possible medical care.
As part of our dedication to staying at the forefront of medical technology and improving patient care we may use the artificial intelligence (AI), Nabla Co-Pilot, in your healthcare.

What is AI?
AI refers to computer programs and systems that can perform tasks that typically require human intelligence.
In our medical practice, AI may help in improving overall patient care.

How AI May Be Used
Consult Assistance: Nabla Copilot AI may assist our healthcare professionals in transcribing your consult to help us provide more detailed consult notes in your patient record.

Your Consent
By continuing to receive medical care at Masterton Medical, you acknowledge and consent to the use of AI in your healthcare as described above.
Your medical information will be treated with the utmost confidentiality and in compliance with all relevant New Zealand laws and regulations.

Your Rights
You have the right to ask questions, seek additional information, and request alternatives to AI-assisted care.
Your consent is voluntary, and you may withdraw it at any time without affecting your access to our medical services.

Contact Us
If you have any concerns or questions about the use of AI in your medical care, please do not hesitate to contact us.
Your comfort and understanding are important to us.

Thank you for entrusting us with your healthcare needs.

Awanui Labs – this sample-taking and testing service is available at 24 Lincoln Road, Masterton from 7:30am to 4:20pm – weekdays (Closed all public holidays) and at Masterton Medical from 9.00am to 10:30am – weekdays (Closed all public holidays)

For enrolment information please click here

• If you are more than 7 minutes late for your scheduled appointment, the clinician will be consulted as to whether they can still see you.
• If they are unable to fit you in, your appointment will be rescheduled.
• If you do not arrive at all, you will be changed a DNA fee.

The pharmacy is a separate business, located adjacent to Masterton Medical. It is open from Monday to Friday from 8.00am to 6.00pm.

Masterton Medical has a ‘pay on the day’ policy.

Masterton Medical operates a phone triage service for patients who ring in between 8.00 – 9.00 am and request an urgent or same day appointment.

This is Masterton Medical’s marae-based clinic on Cole Street.  Appointments at Te Rangimarie are available to enrolled patients only from 8:30am – 12:30pm on Mondays, Tuesdays, Thursdays and from 9.00am – 12.30pm on Wednesdays. As at November 2019, Te Rangimarie has closed its books to new patients.

It is Masterton Medical’s practice policy to directly notify our patients of any significant test result as soon as possible. Where a test result is normal, patients will be advised of the result via their preferred method of communication. Patients who are registered with ManageMyHealth can access their results directly via the secure ManageMyHealth website.

Masterton Medical uses Vensa to send text messages for appointment reminders and to send “Pay by Link” text messages to pay your account.

We’re excited to introduce a new system via Vensa that makes checking on your health status and ensuring you are well through text messages.
We understand that it is becoming increasingly difficult to differentiate between legitimate texts and scams.

How to Spot Our Messages: When you receive a text from us, any link will always include vensa.com/
Some examples of valid links are:

1. smk.vensa.com/example1
2. payb.vensa.com/example2

The important part is the vensa.com/ this means that the message is from us

Stay Alert for Scams: Be cautious!
Scammers often try to mimic our messages.
For instance, links like vensa.nz.com/ are not from us.

If a link doesn’t contain vensa.com/ it’s likely a scam.

If you ever feel uncertain about a message, please don’t hesitate to contact our admin team.
They are always aware of our outgoing messages and are here to help.

Take care and stay safe!

Help us to keep your records current by updating your information. We need to know if you have recently moved or changed your name, email address or phone number. We are also keen to know if you are a non-smoker, an ex-smoker or a current smoker.
Ring us on 06 370 0011 or email [email protected].

Video Consult 

When your booked video consult is ready to start you will receive a text message or email with a link.

Click on the link to start the consult.

Please note that Masterton Medical is not open at weekends or on public holidays.  Instead, you can contact Wairarapa After Hours Urgent Care Service.  This is an urgent care service only. It is run by all the Wairarapa medical practices and GPs on a rota basis. This service operates from the Masterton Medical building at 4 Colombo Road.
If you have an urgent medical issue after hours, please phone 06 370 0011. You will be connected to Healthline and if necessary put through to the duty doctor.
Be aware that seeking advice from an urgent care service will incur a fee as this service is not funded.  If you are seeking free medical advice, please contact Healthline on 0800 611 116